Frequently Asked Questions
Everything you need to know about your MEDELCO shopping experience.
How long does shipping take?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I find the right size?
Every product page features a detailed Size Guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At MEDELCO, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure high quality with a lower environmental impact.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.